Terms of Service

1. Definitions

The following terms have the meanings given below wherever they appear, capitalized, in this document:

• "Account", "Agency Account" means the registered account through which you access and use the Service, including for outreach conducted on behalf of your own clients, as described in Section 9.
• "Contact Data" means the business contact information (names, titles, companies, emails, phone numbers, and related fields) surfaced through the Service.
• "Credits" means the unit of account used within the Service to reveal or export Contact Data, as described in Section 6.
• "Fixlancer", "we", "us", "our" means Fixlancer Ltd, operator of Leadlance.
• "Service" means the Leadlance platform, including its website, dashboard, API, and any associated applications.
• "User Content" means any data, filters, lists, notes, or other material you submit to or generate within the Service, excluding Contact Data itself.
• "You", "User" means the individual or entity that has agreed to these Terms, as described in Section 2.

2. Acceptance of Terms

These Terms of Service ("Terms") form a binding agreement between you and Fixlancer Ltd. By creating an Account, accessing, or using the Service in any way, you agree to be bound by these Terms and by our Privacy Policy and Data Protection Policy, which are incorporated here by reference. If you do not agree to all of these Terms, you must not access or use the Service.

If you are entering into these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" and "User" refer to that entity. If you do not have such authority, you must not accept these Terms on the entity's behalf.

These Terms apply to all visitors, users, and others who access or use the Service, regardless of whether they hold a paid subscription.

3. Eligibility & Accounts

You must be at least 18 years old and capable of forming a legally binding contract under applicable law to use the Service. The Service is intended for business use and is not directed at, and must not be used by, individuals under 18.

3.1 Registration

• You must provide accurate, current, and complete information when creating an Account, and keep that information up to date.
• You may not impersonate another person or entity, or misrepresent your affiliation with a person or entity, when registering.
• You are limited to one Account per company. An agency managing work on behalf of multiple clients conducts that work within its single Account, as provided in Section 9, rather than through separate registrations for each client.

3.2 Account security

• You are responsible for maintaining the confidentiality of your login credentials and any API keys issued to your Account, and for all activity that occurs under it, whether or not authorized by you.
• You must notify us promptly at support@leadlance.io of any unauthorized use of your Account or any other suspected security breach.
• We are not liable for any loss arising from your failure to comply with this Section 3.2.

4. The Service

Leadlance provides tools to search, filter, and surface Contact Data, sourced from a combination of our own database and, for certain search types, real-time collection from publicly accessible sources, together with tools to reveal, export, and (where you choose to connect one) push Contact Data into a connected CRM. We may add, modify, or discontinue features of the Service at any time in accordance with Section 14, and will make reasonable efforts to notify you of changes that materially affect your active plan.

5. License Grant & Restrictions

Subject to your compliance with these Terms, Fixlancer grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own internal business purposes (or, for Agency Accounts, on behalf of your own clients as described in Section 9). This license does not include any right to:

• Sublicense, sell, rent, lease, or otherwise commercially exploit the Service itself (as distinct from the Contact Data it surfaces, governed by Section 7);
• Modify, adapt, translate, or create derivative works of the Service, its software, or its underlying technology;
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service, except to the extent such restriction is prohibited by applicable law;
• Remove, obscure, or alter any proprietary notices on the Service;
• Use the Service to build a product or service that competes with it.

All rights not expressly granted to you in this Section are reserved by Fixlancer.

6. Credits, Billing & Plans

Subscription plans grant a periodic Credit balance used for revealing and exporting Contact Data, as described on our pricing page at the time of purchase. Additional Credits may be purchased separately, subject to then-current pricing.

6.1 Billing

• Fees are billed in advance for the applicable billing period, in the currency and at the price shown at checkout, and are generally non-refundable except as expressly described in our refund policy.
• Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date, in accordance with Section 6.4.
• You authorize us (and our payment processor) to charge your payment method on file for all applicable fees, including recurring renewals, until your subscription is cancelled.
• You are responsible for any applicable taxes, duties, or similar governmental charges associated with your purchase, other than taxes on our net income.

6.2 Failed payments

If a payment fails, we may retry the charge, suspend access to paid features, or downgrade your Account until payment is resolved. We are not liable for any consequence of a suspension caused by payment failure.

6.3 Pricing changes

We may change pricing on a prospective basis. For existing subscribers, changes take effect no earlier than your next renewal, with notice provided in advance of that renewal.

6.4 Cancellation & Credit expiration

You may cancel your subscription at any time from your billing page; cancellation stops future renewals but leaves your current billing period active until it ends. Unused Credits are governed by the expiration and roll-over terms disclosed on your plan at the time of purchase. Credits are not a form of currency, are not redeemable for cash, have no value outside the Service, and are non-transferable between Accounts except where an Agency Account structure expressly permits it.

6.5 Free plan

An Account not subscribed to a paid plan is placed on a no-cost Free plan, which requires no payment method and carries its own Credit allocation and feature limits as described on our pricing page. The Free plan does not include the ability to purchase additional Credits; doing so requires an active paid plan. We may change the features available on the Free plan, or discontinue it, on prospective notice consistent with Section 14.

7. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, including data protection, privacy, consumer protection, or anti-spam legislation in any jurisdiction where you conduct outreach;
• Harass, defraud, deceive, threaten, or intimidate any individual whose information is accessed through the Service;
• Resell, sublicense, or bulk-redistribute Contact Data or export files as a standalone product or dataset, to any third party outside the scope of using the Service to conduct your own (or your clients') outreach;
• Attempt to circumvent Credit limits, rate limits, or trial restrictions, including through the creation of multiple Accounts;
• Reverse-engineer, scrape, or systematically extract data from the Service itself outside its intended search and export functionality;
• Use automated means (bots, scripts, or scrapers) to access the Service in a manner not expressly authorized through our documented API, or in a manner that degrades performance for other users;
• Upload or transmit viruses, malware, or other malicious code through the Service;
• Attempt to gain unauthorized access to any part of the Service, other Accounts, or the systems or networks connected to the Service;
• Misrepresent your identity or affiliation when contacting individuals found through the Service; or
• Use the Service in any way that infringes the intellectual property, privacy, or other rights of any third party.

Violations of this Section may result in suspension or termination under Section 20, in addition to any other remedy available to us.

8. Outreach & Anti-Spam Compliance

Contact Data obtained through the Service reflects publicly available or professionally sourced business information. You are solely and fully responsible for how you use it. Before contacting any individual using Contact Data, you must ensure your outreach complies with all applicable law in the recipient's jurisdiction and your own, including without limitation:

• Anti-spam and electronic communications laws (such as the CAN-SPAM Act, CASL, or equivalent regimes elsewhere);
• Data protection and privacy law governing the processing of personal data (such as the GDPR or UK GDPR, where applicable to your activity);
• Any industry-specific communication restriction applicable to your outreach, such as telemarketing or SMS consent requirements.

You must not use revealed Contact Data for spam, harassment, deceptive marketing, or any other illicit or abusive purpose. As part of using the Service, you will be asked to affirmatively accept a specific commitment to this effect before revealing your first contact or starting your first run, whichever you do first. This acceptance is a condition of continued access to reveal and export features, and does not replace or limit your broader obligations under this Section.

9. Agency Accounts

Every Account is an Agency Account, intended for use by agencies and individuals who provide lead-generation or outreach services on behalf of their own clients. No separate application, approval, or review is required to register and begin using the Service; an Account becomes an Agency Account immediately upon registration. Usage limits, available tools, and volume-based pricing depend on your subscription plan, as described on our pricing page. An Agency Account does not grant any right to resell, redistribute, or sublicense the Service's underlying data as a product. Section 7 applies in full to activity conducted through an Agency Account. You are responsible for ensuring that outreach conducted using your Account, including on behalf of a client, complies with Sections 7 and 8; a violation arising from a client engagement may be treated as a violation by you for purposes of enforcement under Section 20.

The Contact Data fields included in an Account's run results (for example, email address, phone number, or LinkedIn URL) depend on the Account's plan tier. A field not included in your plan is withheld from the results entirely; it is not estimated, redacted after delivery, or replaced with placeholder data. Runs are also subject to a minimum request size, currently 100 contacts per run, which we may adjust from time to time on notice consistent with Section 14.

10. API Access & Rate Limits

Where your plan includes API access, use of the API is subject to these Terms and any published API documentation, which is incorporated here by reference. API keys are Account credentials for purposes of Section 3.2 and must not be shared, published, or embedded in client-side code accessible to third parties. We may impose rate limits, request quotas, or other technical restrictions on API use, and may change these limits from time to time. We may revoke API access for any Account found to be in violation of these Terms.

11. Third-Party Services & Integrations

The Service may allow you to connect third-party services, such as a CRM provider (for example, HubSpot or Salesforce) or a payment method. Your use of any connected third-party service is governed by that service's own terms and privacy policy, not by these Terms. We are not responsible for the availability, accuracy, or practices of any third-party service you choose to connect, and connecting one does not create any additional obligation on our part beyond enabling the technical integration itself.

12. Your Content & Feedback

You retain ownership of your User Content. By submitting User Content to the Service, you grant us a worldwide, non-exclusive, royalty-free license to host, store, and process it solely for the purpose of operating and providing the Service to you. If you choose to submit feedback, suggestions, or ideas about the Service ("Feedback"), you grant us an unrestricted, perpetual, royalty-free license to use that Feedback for any purpose, without any obligation to compensate or credit you.

13. Data Accuracy Disclaimer

The Service aggregates and surfaces Contact Data from a variety of sources. We make reasonable efforts to maintain data quality but do not guarantee the accuracy, completeness, or currency of any individual record. Job titles, company affiliations, and contact details change frequently and may be out of date at the time you access them. Where no stored, verified email address is on file for a contact, the Service may algorithmically infer a likely address from common email-formatting conventions for that contact's company domain; an inferred address is clearly a best estimate, not a verified one, and may be incorrect or non-deliverable. You should independently verify critical information, including any inferred email address, before relying on it for material business decisions or outreach.

14. Service Availability & Changes

We aim to keep the Service available and performant but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable for scheduled maintenance, unscheduled emergency maintenance, or events outside our reasonable control (see Section 24). We may modify, suspend, or discontinue any feature of the Service, with reasonable advance notice for changes that materially reduce functionality available on a paid plan, except where immediate action is required for security, legal, or operational reasons.

15. Beta & Experimental Features

From time to time we may make beta, preview, or experimental features available to some or all Users, clearly labeled as such where practical. Beta features are provided "as is," may be modified or discontinued at any time without notice, and are excluded from any availability expectations set elsewhere in these Terms. Feedback on beta features is treated as Feedback under Section 12.

16. Intellectual Property

The Service, its underlying software, design, and branding (including the Leadlance name and logo) are owned by Fixlancer Ltd and protected by applicable intellectual property law, including copyright and trademark law. Nothing in these Terms grants you any right to our trademarks, logos, or proprietary technology beyond the limited license described in Section 5. Aggregated, non-identifying usage data we generate from operating the Service remains our property.

17. Confidentiality

In connection with your use of the Service, you may receive access to non-public information about the Service, including pricing not generally published, product roadmap information, or security practices ("Confidential Information"). You agree to use Confidential Information solely to evaluate or use the Service, and not to disclose it to any third party without our prior written consent, except as required by law. This Section does not apply to information that is or becomes publicly available through no fault of yours, or that you can show was already in your possession without confidentiality restriction before disclosure.

18. Copyright & DMCA-Style Complaints

If you believe material accessible through the Service infringes your copyright, you may send a written notice to support@leadlance.io identifying the material and the basis for the claim, together with your contact information and a statement made in good faith that the use is unauthorized. We will review and respond to good-faith notices in a manner consistent with applicable copyright law, including removing or disabling access to material where appropriate.

19. Export Control & Sanctions Compliance

You represent that you are not located in, or a national or resident of, any country subject to comprehensive trade sanctions, and that you are not on any government list of prohibited or restricted parties. You agree not to use the Service in violation of any applicable export control or economic sanctions law.

20. Suspension & Termination

We may suspend or terminate your Account, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent or abusive behavior, failed to pay applicable fees, or where required by law. You may cancel your subscription at any time from your billing page, in accordance with Section 6.4. Upon termination, your right to access the Service ceases immediately; provisions of these Terms that by their nature should survive termination, including Sections 12, 13, 16, 17, 21, and 22, will continue to apply.

21. Limitation of Liability

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent permitted by applicable law, Fixlancer Ltd and its officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from your use of or inability to use the Service (including outcomes resulting from outreach conducted using Contact Data obtained through the Service), whether based on contract, tort, strict liability, or any other legal theory, and whether or not we have been advised of the possibility of such damages.

Our total aggregate liability for any claim arising from or relating to these Terms or the Service will not exceed the greater of (a) the amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred US dollars (USD $100).

Nothing in this Section limits liability that cannot be limited under applicable law, such as liability for gross negligence, willful misconduct, or death or personal injury caused by our negligence, where such limitations are not permitted.

22. Indemnification

You agree to indemnify, defend, and hold harmless Fixlancer Ltd and its officers, employees, and affiliates from and against any claims, damages, liabilities, losses, and reasonable expenses (including legal fees) arising from: (a) your violation of these Terms; (b) your use of Contact Data obtained through the Service in violation of applicable law; (c) your User Content; or (d) your infringement of any third-party right.

23. Force Majeure

Neither party will be liable for any failure or delay in performance under these Terms to the extent caused by circumstances beyond that party's reasonable control, including natural disaster, war, terrorism, civil unrest, labor dispute, internet or telecommunications failure, or governmental action.

24. General Provisions

24.1 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

24.2 Severability

If any provision of these Terms is found unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

24.3 No waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

24.4 Entire agreement

These Terms, together with the Privacy Policy, Data Protection Policy, and any order form or agreement expressly referencing these Terms, constitute the entire agreement between you and Fixlancer regarding the Service, and supersede any prior agreements on the same subject.

24.5 Relationship of the parties

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Fixlancer, other than the limited agency relationship described in Section 9.

24.6 Electronic communications

You consent to receive communications from us electronically, including by email and in-app notification, and agree that such communications satisfy any legal requirement that they be in writing.

24.7 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

25. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by posting the updated Terms on this page with a new "Last updated" date, and, where required by law or where the change materially affects your rights, by additional notice such as email or an in-app notification. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

26. Contact

Questions about these Terms can be sent to support@leadlance.io